Terms & Conditions

Welcome to GET PILATES!

By using our website and purchasing our products, you agree to the following terms and conditions:

1. About Us

GET PILATES (“we,” “us,” or “our”) is an online store specializing in high-quality Pilates reformers and related equipment, serving customers in the United States, the United Kingdom, and Canada.

2. Eligibility

By using our website or making a purchase, you confirm that:

• You are at least 18 years old .

• You will provide accurate, complete, and current information when placing an order.

3. Product Information & Availability

We reserve the right to modify or discontinue products at any time, without prior notice.

4. Orders & Payment

• Orders placed through our website are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order (e.g., due to suspected fraud, incorrect pricing, or product unavailability).

• Payment must be made at the time of purchase via our approved payment methods.

5. Shipping & Delivery

• We currently ship only to addresses in the United States, United Kingdom, and Canada.

• Delivery times provided on our website are estimates and may vary due to carrier delays, weather, or customs.

• Customers are responsible for providing accurate shipping details. We are not liable for lost shipments caused by incorrect addresses.

For full details, please see our Shipping Policy.

6. Returns & Refunds

If you wish to return a product, please refer to our Return & Refund Policy.

Briefly:

• You may request a return within 30 days of delivery, provided the product is unused, in original packaging, and in resalable condition.

• Customers are responsible for return shipping costs unless the item is defective or damaged on arrival.

• Refunds are processed to the original payment method after inspection and approval.

7. Use of Products

Our products are designed for personal fitness use only.

• Always use equipment responsibly and as intended.

• Consult your doctor or a qualified professional before starting any new exercise routine if you have existing medical conditions.

• We disclaim liability for injury, damage, or loss resulting from misuse or unsafe use of our products.

8. Intellectual Property

All website content—including text, images, graphics, logos, videos, and designs—is the property of GET PILATES and protected under applicable copyright and trademark laws.

• You may not copy, reproduce, distribute, or exploit any part of our site without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• GET PILATES shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

• Our total liability for any claim shall not exceed the amount paid for the product in question.

10. User Conduct

By using our website, you agree not to:

• Use our site for fraudulent, illegal, or abusive purposes.

• Attempt to gain unauthorized access to our systems or user data.

• Upload harmful software or malware.

11. Privacy

Your privacy is important to us. Please see our Privacy Policy to learn how we collect, store, and use your data.

12. Changes to Terms

We may revise these Terms & Conditions at any time. Updates will be posted on this page with the date of the last revision.

Continued use of our website after changes constitutes acceptance of those changes.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: support@getpilates.store